So in a moment of desperation and as part of my seemingly endless job search, I applied for the position of mystery customer. As you might guess this is not a serious career move for me. The work is done on a per job basis. They contract you to say, stay over night in a mid range hotel, order room service and a movie, and go down to the restaurant for drinks. All of which is paid for by the hotel. Your task is to get everyone's name, complain about two things, and fill out a four page questionnaire. So I did that.
I was allowed to bring a guest and one small pet if I so chose. I brought Lori along for moral support but left Mister G (AKA chick-a-noonie, little buddy, little bastard, fatty fatty, Orca and bowling pin) behind becuase of the trouble involved in stuffing his fat ass in a carrying case two sizes too small for him and dealing with any riotous behavior he was likely to treat us to in the confines of a hotel room where simply tossing him out the door was not an option.
I wasn't so woried about getting peoples names or the details of the questionnaire down, but I was a bit worried about finding things to complain about. Lori even suggested we bring some cat hair to spread on the bed linens in case everything was just so perfect.
Perfection didn't turn out to be a problem. Some part of me suspects that everything was so crappy as some kind of mystery customer counter intelligence effort, even though I know that's ridiculous.
A short run down of possible issues to complain about( we just picked the first couple as being an asshole to hired help is taboo for someone who spent 13 years in retail): First room: smelled like smoke despite no smoking signs everywhere, burn marks in carpet, burn mark in no smoking sign, hair ( and not little buddie's) on bed linens; Room service: took a looooong time to answer phone. Chicken breast was raw (pink and translucent, not just under done) in middle;Second room;(after they moved us out of first one) smells like fruity deodorizer sprayed over smoke, heat doesn't work, toilet doesn't work; restaurant; bartender disappears never to return after serving first crappy drink ( juice and vodka, how hard can that be?) had to track down someone to pay tab.
There's more but you get the idea. If we'd been paying for any of this (over $300 bucks worth of semi-fine hotel experience) we'd have been pissed. As it was the stay wasn't worth the pittance you get paid for being a mystery customer.
One funny thing did happen.
I was heading back up to the first room after searching the unsuccessfully for a vending machine that had cheese-its in it ( don't ask) and I happened to ride up in the elevator with this older lady who was dressed in standard business attire. I was dressed in my mystery customer best: black trench; jeans; and black 'sissy combat lite type' boots. She was in the elevator before I got there. As I entered, as is the custom, she politely asked me which floor I wanted. I politely responded. As fate would have it it turns out to be the same floor as she was on. Just as the door closed we heard someone issue forth this long hardy laugh that would likely have been a belly laugh except for one thing.
I could tell by the peculiar character of the laugh -- buzzing and mechanical -- that the mirthful but unseen person had at one time smoked and smoked and smoked so much that they burned their voice box ( or those portions of the speech organs that reside in the throat) down to a tiny black cinder which had to be surgically removed. Subsequently, this dedicated smokers was issued an electric razor which when turned on and pressed against the hole in their neck where their voice box used to be allows them to speak. However whatever quality their voices used to possess was gone and replaced with the voice of the electric razor. Also, this set up makes it impossible to really belly laugh. The unseen person whose laugh the nice lady and I heard did their level best in putting forth the best substitution for a belly laugh. It was loud, long, drawn out and chock full of as much gusto as the little electric razor could transmit. And then the elevator doors closed.
It was a little spooky really. The lady noticed, and we exchanged amused looks.
Me: (perfect dead pan delivery, thinking how clever and funny and quick I am) I hope the movie isn't starting.
She: Movie?
Me: You know that scary movie that is always just about to start in real life . . .
That got me a sort of curt nod. The nice lady became visibly nervous and I, being quite empathetic at the oddest times, became visibly nervous as well. I couldn't help it. I could tell that she didn't get the humor ( pathetic though it was) in the remark and took it at face value. I can't blame her for being nervous, for all she knew I was going to sort of kick start the scary movie right then and there between floors 5 and 6. I guess I sort of looked the part. So she avoided eye contact and sort of shrunk into the corner of the elevator, looking for all the world like a victim. I sort of went stone still and tried unsuccessfully to look passive and relaxed, but she was freaking me out.
We got to our floor and she exited first, and hastily. I followed slowly. Then it dawned on me. I wasn't absolutely sure which room I was in. It wasn't written on the keycard and the hotel clerk, following hotel policy according to my inside mystery customer knowledge, hadn't said aloud the room number, but had instead written it on the little folder the key card used to be in. I didn't consciously note the number before I left on my fruitless search for cheese-its. So as I followed the nervous lady down the hallway I began to look at the numbers on the identical doors to see if any of them rang a bell. 818, I consider it for a moment, that didn't seem right, 820 -- Nah it didn't end in zero. 822 -- 822 was the, by now, very nervous lady's room. She stood in front of the door searching her purse for her keycard, giving me ample time to pull out my butcher knife and, perhaps, gives a little monologue before chopping her into little tiny bits suitable for tossing off the balcony. Instead, I passed her on the far side of the hallway trying not to look like a loser. 824 . . . That shook something loose, my room was 814! Eureka! I forgot all about the lady in my releif at not being lost and roomles. I must have had a happy little grin on my face, as I turned around to head quickly back to my room. The lady gave a little squeak, and painfully fumbling with the keycard and the latch bolted into the room it what looked like a full blown panic.
I was happy that was over.
and the movie hadn't started after all.